Insurer said no?
We'll fight your corner.
Specialist help for rejected, delayed and underpaid jewellery insurance claims — engagement rings, watches, heirlooms and high-value pieces. Straight-talking advice, no-win-no-fee options available.
- No-win-no-fee options
- Free case review
- UK-wide service
Tell us about your claim
A specialist will call you back within one working day.
The jewellery claim problems we solve every week.
Whatever your insurer has said, it's rarely the final word. Here's where we most often turn things around.
Rejected claims
Insurer refused to pay out on your ring, watch or jewellery? We review the wording and challenge the decision.
Underpaid settlements
Offer far below replacement value? We push for a settlement that reflects what your piece is really worth.
Lost or stolen pieces
Disputes over 'unattended' items, holiday losses, break-ins and travel exclusions — we know the wording tricks.
Engagement & wedding rings
Sentimental value matters. We handle everything from single-item schedules to newly acquired ring cover.
Watches & luxury pieces
Rolex, Patek, Cartier and other high-value watches — including proof-of-ownership and valuation disputes.
Damaged jewellery
Chips, breaks, stone loss and repair disputes — including 'wear and tear' rejections we can often overturn.
Specialists — not a generic claims firm.
Jewellery is all we do
We're not generalists. Every case is a piece of jewellery, a watch or a valuation dispute — we know the market and the wording inside out.
No-win-no-fee options
For qualifying claims we work on a no-win-no-fee basis. If we don't recover for you, you don't pay us — simple as that.
Insurer tactics, decoded
'Unattended', 'reasonable care', 'undervalued' — we know the phrases insurers lean on to reduce or refuse claims, and how to counter them.
Three steps. No jargon. No surprises.
Free case review
Tell us what happened and what your insurer has said. We'll tell you honestly if you've got a case worth pursuing.
We build your challenge
We gather valuations, evidence and policy wording, then put your case to the insurer — properly this time.
Settlement recovered
Most cases resolve without going further. Where insurers dig in, we escalate to the Financial Ombudsman or court.
Real people. Real settlements.
"My engagement ring claim was rejected twice before I found the helpline. Within eight weeks they'd overturned it and secured a full settlement. I honestly can't thank them enough."
"The insurer offered less than half of what my watch was worth. The team pushed back hard, produced independent valuations, and I ended up with the correct amount."
"Losing my grandmother's necklace was devastating enough — then the insurer refused. They took over the whole thing, kept me updated weekly, and won."
Common questions, answered plainly.
Still not sure? Call us on 020 8561 5559 — a quick, no-obligation conversation usually clears things up.
How much does it cost?+
Your initial case review is completely free. For qualifying claims we offer no-win-no-fee — meaning if we don't recover a settlement for you, you don't pay a fee.
My claim has already been rejected. Is it too late?+
Almost certainly not. Most rejections can be challenged, and you generally have six years to bring a claim. Get in touch — a quick call will tell us where you stand.
What sort of pieces do you handle?+
Everything from single engagement rings to full jewellery collections, luxury watches (Rolex, Patek Philippe, Cartier, Audemars Piguet), heirlooms and bespoke pieces.
How long will it take?+
Straightforward cases can settle in 6–12 weeks. Complex or contested cases going to the Financial Ombudsman typically take 4–8 months. We'll give you a realistic timeline from day one.
What information do I need to get started?+
Just your policy details and any correspondence from the insurer. If you have receipts, valuations or photographs, bring those too — but don't worry if you don't.
Ready to challenge your jewellery claim?
A few minutes on the phone with a specialist costs you nothing — and could be worth thousands.